Bengaluru, India, 28th August 2024, ZEX PR WIRE<\/a>,\u00a0<\/strong>As India rises as a leading hub for technological innovation, the 12th Global Edition of the World CX Summit and Awards<\/a>, hosted by Trescon, will examine the evolving customer experience (CX) landscape. Scheduled for 19 September at JW Marriott Hotel, UB city, Bengaluru, this summit will gather over 200+ top-notch CX Leaders & Marketing enthusiasts will be sharing actionable insights and discuss successful use cases that are shaping the future of CX.<\/p>\n

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In light of the recent technological disruptions, including a significant outage that impacted millions of users, and the challenges faced across different industrial verticals, the importance of resilience, effective crisis management, and clear customer communication has become increasingly evident. The summit will address these issues by offering valuable insights into managing crisis effectively and enhancing customer trust through strategic innovations and best practices.<\/p>\n

Attendees will participate in high-impact sessions, including keynotes, panel discussions and conference, all aimed at advancing the CX landscape through a blend of emerging customer experience solutions and best practices designed to address current challenges and foster future progress.<\/p>\n

#WorldCXSummit features a dynamic agenda covering essential topics, from implementing strategic generative AI to integrating data analysis, enhancing human-like interactions through Conversational AI, interpreting customer feedback, and more.<\/p>\n

Among the notable speakers at the event are:<\/p>\n

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Gurpreet Jolly, Head<\/strong> \u2013 Customer Experience and Service Delivery, AJIO (Reliance Retail Ltd.)<\/strong><\/p>\n<\/li>\n
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Shruthi Bopaiah<\/strong>, Executive Vice President & Head \u2013 Customer Obsession, Axis Bank<\/strong><\/p>\n<\/li>\n
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Satish Patil<\/strong>, Director CX, Samsung Electronics<\/strong><\/p>\n<\/li>\n
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Vishal Bhatia<\/strong>, Chief Digital Officer, Canara Bank<\/strong><\/p>\n<\/li>\n
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Deepak Maloo<\/strong>, AVP, Food Strategy, Customer Experience & Restaurant Experience, Swiggy<\/strong><\/p>\n<\/li>\n
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Avijit Mohapatra<\/strong>, Head of Flipkart Customer Experience Transformation, Flipkart<\/strong><\/p>\n<\/li>\n
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Vindhya Shanmugam<\/strong>, Senior Director \u2013 CX Growth, Myntra<\/strong><\/p>\n<\/li>\n
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Priya Chakravarthy<\/strong>, Vice President \u2013 Experience, BluSmart<\/strong><\/p>\n<\/li>\n
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Nikhil Godbole, <\/strong>Group Head of Customer Service, Jupiter<\/strong><\/p>\n<\/li>\n
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Rahul Poddar<\/strong>, Country Head Martech, Narayana Health<\/strong><\/p>\n<\/li>\n
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Rahul Garg<\/strong>, Head \u2013 CX, Games 24\u00d77<\/strong><\/p>\n<\/li>\n
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Deepak Nayak<\/strong>, Sr Vice President \u2013 Customer Experience, Gameskraft<\/strong><\/p>\n<\/li>\n<\/ul>\n
\u201cCustomer experience is no longer just a touchpoint but a strategic pillar that drives competitive advantage. The World CX Summit offers a platform where thought leaders and innovators will gather to discuss and demonstrate how superior customer service can be achieved and sustained,\u201d <\/em>stated Mithun Shetty, Vice Chairman, Trescon. He further added, \u201cBy examining real-world use cases and emerging technologies, we will collectively advance our understanding of how to create memorable and impactful customer experiences that foster long-term loyalty,\u201d <\/em><\/p>\n
Sharing the importance of the summit, Aalok R Pradhan, Head \u2013 Customer Delight, CX, COE \u2013 Digital & AI at TVS said, \u201cWorld CX Summit in my opinion is a platform which can be leveraged by major CX professionals. This summit aims at new edge CX practices as well as the best-in-class products for CX professional to assess and up their game.\u201d<\/em><\/p>\n
The event will also showcase the much awaited World CX Awards, spotlighting and celebrating the pioneering achievements of the nation\u2019s foremost CX professionals. This segment will honour outstanding leadership and exceptional contributions across various sectors, marking a prominent celebration for the \u2018Top 100 CX Leaders Awards\u2019 and \u2018Top Marketing Leaders\u2019. Register to attend<\/a> and to submit your nominations to celebrate with those setting new benchmarks in customer experience and marketing innovation. Secure your place and contribute to the advancement of CX today!<\/p>\n
About Trescon <\/strong><\/p>\n
Trescon is a pioneering force in the global business events and services sector, driving the adoption of emerging technologies while promoting sustainability and inclusive leadership. With a deep understanding of the realities and requirements of the growth markets we operate in \u2013 we strive to deliver innovative and high-quality business platforms for our clients. For more information about Trescon, visit: www.tresconglobal.com<\/a><\/p>\n
For media inquiries and further information, please contact: <\/strong><\/p>\n
Vishal S S<\/p>\n
Team Leader \u2013 Media and Communications<\/p>\n
Trescon<\/p>\n
Email: vishals@tresconglobal.com<\/a><\/p>\n
Mobile: +91-7358680951<\/p>\n<\/div>\n<\/div>\n
\nThe Post Transforming CX: Discover What\u2019s Next at the World CX Summit and Awards\t<\/a> first appeared on ZEX PR Wire<\/a> <\/p>\n<\/div>\n
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Bengaluru, India, 28th August 2024, ZEX PR WIRE,\u00a0As India rises as a leading hub for technological innovation, the 12th Global Edition of the World CX Summit and Awards, hosted by Trescon, will examine the evolving customer experience (CX) landscape. Scheduled for 19 September at JW Marriott Hotel, UB city, Bengaluru, this summit will gather over […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":{"0":"post-10211","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-news"},"_links":{"self":[{"href":"https:\/\/seoulchronicle.com\/wp-json\/wp\/v2\/posts\/10211"}],"collection":[{"href":"https:\/\/seoulchronicle.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/seoulchronicle.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/seoulchronicle.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/seoulchronicle.com\/wp-json\/wp\/v2\/comments?post=10211"}],"version-history":[{"count":0,"href":"https:\/\/seoulchronicle.com\/wp-json\/wp\/v2\/posts\/10211\/revisions"}],"wp:attachment":[{"href":"https:\/\/seoulchronicle.com\/wp-json\/wp\/v2\/media?parent=10211"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/seoulchronicle.com\/wp-json\/wp\/v2\/categories?post=10211"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/seoulchronicle.com\/wp-json\/wp\/v2\/tags?post=10211"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}