The World CX Summit \u2013 India was designed to offer an exceptional learning opportunity for the attendees with informative discussions, inspiring presentations, highlighting the latest trends and techniques in the field of CX innovation. The Indian edition of the World CX Summit aimed to broaden its objectives providing a platform for leaders in government and industry to come together and exchange ideas on how to tackle the latest challenges in the field.<\/span><\/em><\/p>\n Bangalore, India, 19th May 2023, ZEX PR WIRE<\/a>,<\/strong>\u00a0200+ Pre-qualified Delegates, 25+ esteemed Speakers, 20+ Media Partners, and Conference\/Exhibitors had joined the 10th global edition of World CX Summit, which was hosted at the Hotel Westin Gurgaon, <\/span>Westin Gurgaon, Sector 29, New Delhi, NCR<\/span> on <\/span>27<\/strong> April 2023<\/strong>. This event has previously been held in various parts of the world with great success. The World CX Summit \u2013 Delhi wrapped up with a One-day power packed conference. The event brought the government leaders and an inspirational line-up of experts and solution providers together to discuss the latest challenges and explore the latest applications in data powered solutions.\u00a0\u00a0\u00a0<\/span><\/p>\n \u201cCXOs need to align themselves to Data Democratization for leveraging the true potential of data and datafication in enhancing customer experience, product development acumen, operations, innovations, prediction of new opportunities and connecting to the masses at a population scale with ease and affordable cost.\u201d <\/span><\/em>Sated <\/span>Golok Kumar Simli<\/strong>, Principal Advisor and Chief Technology Officer, Ministry of External Affairs, India<\/span><\/p>\n Harshavardhan Chauhaan<\/strong>, VP, Chief Marketing & Omnichannel Officer, Spencer\u2019s Retail & Nature\u2019s Basket stated that <\/span>\u201cConsumer Centricity is the only constant strategic business lever for success across industries. The Right CX strategy emanates from being consumer centric first before anything else.\u201d<\/span><\/em><\/p>\n One of the summit\u2019s most prominent discussions was the panel on \u2018<\/span>Quantifying the Intangible: Linking Customer Experience to Value\u2019. <\/strong>In this panel the speakers highlighted the challenges faced by companies in improving customer experience. They discussed how many companies aspire to transform their customer experience but struggle to measure the economic impact of such changes, leading to uncertain results. Also, they highlighted how companies can ensure that their customer experience programs yield a positive return on investment, the speakers emphasized the need to establish a link between customer experience and value.<\/span><\/p>\n The speakers of this panel discussion included <\/span>Golok Kumar Simli, <\/strong>Principal Advisor & CTO, Ministry of External Affairs;<\/span> Akash Jaggi, <\/strong>Global Director, Customer Delivery Experience & Digital Transformation, Schneider Electric;<\/span> Suhail Ghai, <\/strong>Chief Digital & Information Officer<\/span>, <\/strong>Max Life Insurance;<\/span> Aashish Chandra, <\/strong>Chief Digital & Technology Officer<\/span>, <\/strong>The Body Shop; <\/span>Yash Sultania, <\/strong>Co-founder & CEO, Survey2Connect and moderated by Ajay Nambiar, COO & Chief Service Officer, PYP, M3M.<\/span><\/p>\n Rahul Tandon<\/strong>, Chief Customer Service Officer, Ecom Express Limited was part of panel discussion on the topic \u2018Amplifying Total Experience (TX): Unleashing the Power of Emerging Technology.\u2019<\/span><\/p>\n He was joined by <\/span>Samuel Gier,<\/strong> Customer Experience Lead \u2013 India, Nothing; <\/span>Ashish Shukla<\/strong>, Head of Customer Experience, Flipkart; <\/span>Pranashu Rastogi<\/strong>, Head of Customer Experience, Jubilant FoodWorks, <\/span>Joe Emmanuel<\/strong>; Vice President of Products, Global Business Development and Presales, Route Mobile Limited. This panel discussion was moderated by <\/span>Dilpreet Singh, <\/strong>Head \u2013 CRM, Loyalty & Customer analytics, ITC Limited.\u00a0<\/span><\/p>\n The World CX Summit \u2013 India also included Tech Talks from <\/span>Brian Bischoff<\/strong>, General Manager and SVP \u2013 Genesys; <\/span>Kushagra Goswami, <\/strong>Sr Advisory Solution Consultant, ServiceNow; <\/span>Harshni Sreedhar<\/strong>, Director of Strategic Partnerships, APAC & MEA, Uniphore; <\/span>Sameer Narkar<\/strong>, Founder and CEO, Konnect Insights; <\/span>Shyam Krishnan<\/strong>, VP \u2013 Customer Experience, Exotel; <\/span>Saurabh Chandre, <\/strong>AVP and Head \u2013 Sales \u2013 CX, (India , APAC and MECAA), Tata Communications; <\/span>Pooja Ujwal T Makhija, <\/strong>Executive Director and Co-Founder, Phonon Communications Pvt Ltd.; to name a few.<\/span><\/p>\n \u201cAs companies continue to prioritize customer-centric approaches, the recent World CX Summit \u2013 India facilitated a forum for industry leaders to share their valuable perspectives on enhancing customer experience.\u201d<\/span><\/em> Stated <\/span>Naveen Bharadwaj, <\/strong>Group CEO, Trescon. He further added, <\/span>\u201cTrescon takes pride in hosting such an event that brought together prominent industry experts and thought leaders to discuss the latest trends and best practices in CX. We believe that the insights shared at the summit will enable Indian businesses to augment their customer experience programs, leading to better business outcomes.\u201d<\/span><\/em><\/p>\n The exhibition area was equally captivating, teeming with a plethora of pioneering CX solution providers showcasing their latest products and services, ranging from chatbots to analytics tools.<\/span><\/p>\n World CX Summit \u2013 India was partnered by:\u00a0<\/span><\/p>\n Gold Partners:<\/span><\/p>\n Silver Partners:<\/span><\/p>\n Bronze Partners:<\/span><\/p>\n Exhibitors:<\/span><\/p>\n Communications Partner:<\/span><\/p>\n Visiting Partner:<\/span><\/p>\n Official Media Partner:<\/span><\/p>\n About World CX Summit \u2013 India:<\/strong><\/p>\n World CX Summit is a thought-leadership-driven, business-focused, global series of events that takes place at strategic locations across the world.<\/span><\/p>\n The Summit features exciting keynotes, enterprise use-cases, product showcase, panel discussions and tech talks to discuss the trends and challenges in technology implementations that will eventually determine the future of Customer Experience and its applications.<\/span><\/p>\n World CX Summit is connecting global CX experts and technology providers with pre-qualified CEOs, Heads of CX, Chief Digital Officers, CIOs, CMOs, Chief Innovation Officers, Chief Technology Officers, Heads of Digital Transformation, Heads of Product Development \u2014 all under one roof.<\/span><\/p>\n About Trescon:<\/strong><\/p>\n Trescon is a global business events and consulting firm that provides a wide range of business services to a diversified client base. Trescon is founded and managed by a group of specialists with more than 10 decades of combined expertise in successfully developing business events, training, and consulting for corporates, governments, associations, and high-net-worth individuals across the world. With a deep understanding of the realities and requirements of the growth markets we operate in \u2013 we strive to deliver innovative and high-quality business platforms for our clients.<\/span><\/p>\n For further details about the announcement, <\/span>please contact<\/strong>:<\/span>\u00a0<\/span><\/p>\n Nupur <\/span>Aswani\u00a0 <\/span> \nThe Post Empowering CX in India: Driving Growth and Efficiency for Global Brands through CX Innovation\t<\/a> first appeared on ZEX PR Wire<\/a> <\/p>\n<\/div>\n Information contained on this page is provided by an independent third-party content provider. Binary News Network and this Site make no warranties or representations in connection therewith. If you are affiliated with this page and would like it removed please contact contact@binarynewsnetwork.com<\/p>\n","protected":false},"excerpt":{"rendered":" The World CX Summit \u2013 India was designed to offer an exceptional learning opportunity for the attendees with informative discussions, inspiring presentations, highlighting the latest trends and techniques in the field of CX innovation. The Indian edition of the World CX Summit aimed to broaden its objectives providing a platform for leaders in government and […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":{"0":"post-5999","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-news"},"_links":{"self":[{"href":"https:\/\/seoulchronicle.com\/wp-json\/wp\/v2\/posts\/5999"}],"collection":[{"href":"https:\/\/seoulchronicle.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/seoulchronicle.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/seoulchronicle.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/seoulchronicle.com\/wp-json\/wp\/v2\/comments?post=5999"}],"version-history":[{"count":0,"href":"https:\/\/seoulchronicle.com\/wp-json\/wp\/v2\/posts\/5999\/revisions"}],"wp:attachment":[{"href":"https:\/\/seoulchronicle.com\/wp-json\/wp\/v2\/media?parent=5999"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/seoulchronicle.com\/wp-json\/wp\/v2\/categories?post=5999"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/seoulchronicle.com\/wp-json\/wp\/v2\/tags?post=5999"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}![\"\"](\"https:\/\/pr.zexprwire.com\/images_data\/112557430.jpg\")
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\n<\/span> Head \u2013 Media, PR and Corporate Communications,\u00a0 <\/span>
\n<\/span> Trescon\u00a0 <\/span>
\n<\/span> +91 95559 15156 | <\/span>media@tresconglobal.com<\/span><\/a>\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n