Mumbai, India, 5th June 2024, ZEX PR WIRE<\/a>,\u00a0<\/strong>The 11th global edition of the World CX Summit and Awards, an event by Trescon, drew to a close at the Leela, Mumbai on 22nd May 2024. The event was attended by over 200+ CX experts participating in a day filled with insightful discussions focusing on solutions and innovations that are reshaping how businesses approach the customer experience space.<\/p>\n

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The event explored crucial topics that have been dominating the CX space ranging from amplifying CX through martech, enhancing CX through automation, personalised CX through conversational AI, AI-led intelligent CX workflows and more.<\/p>\n

Among the insightful sessions during the summit was the tech talk on \u2018Reimagine Customer Experience with GenAI\u2019 by Santosh Rao, Technology Leader \u2013 Client Engineering, IBM, and Buvana Iyer, Technology Leader- Client Engineering, IBM. The discussion focused on how the integration of AI-based tools are reshaping the customer experience lifecycle.<\/p>\n

Another notable session was the panel discussion on \u201cRevolutionizing Customer Experience: Navigating the Era of Digital Transformation\u201d. Moderated by Ninad Raje, Chief Information & Transformation Officer, Chief People Officer, HealthAssure, deliberated on how subscription-based models have reshaped consumer behaviour and expectations. Fellow panellists, Lavanya Pachisia, Chief Operating Officer, Zivame; Keshav Evani, President \u2013 Digital Banking, YES Bank, and Suraj Shetty, Head of Customer Experience and Learning Development, Ring, provided key insights on how the integration of emerging technologies such as the metaverse, robotics, and marketing automation lead to exceptional customer experiences and increased ROI.<\/p>\n

Santhosh Rao, Partner & Growth Platform Leader, Business Transformation Services, India \u2013 South Asia, IBM, the Lead Partner of the event, reflected on his experience, stating, \u201cI found the summit experience to be excellent, primarily due to the format in which it was conducted. The panel discussions, where various clients shared their experiences and insights on adopting GenAI, were particularly enlightening. Additionally, during my session on leveraging GenAI to reimagine the customer experience, there were engaging questions and interactions, indicative of the high level of attendance and participation in the sessions.\u201d<\/p>\n

Anvesha Poswalia, Head of Digital & E-commerce, Unilever, said,\u201d it\u2019s been an amazing experience. I\u2019m truly elated by the incredible people I\u2019ve met and the engaging discussions we\u2019ve had, including the independent ones.\u201d<\/p>\n

Delnaaz Irani, Associate Director \u2013 Customer Experience, GSK, added, \u201cthe overall experience of the Summit was truly exciting. You get to learn a lot of new things, especially within your specific industry. Typically, you\u2019re so focused on your day-to-day tasks that attending summits like this expands your horizons.\u201d<\/p>\n

Lalit Khosa, Head of Growth & BFSI Strategy, Exotel, further added \u201cthe World CX Summit and Awards was truly exceptional. The articulation of the event, the sharing of growth strategies by customers, and the well-aligned networking sessions were all superb. It was a wonderful experience to engage in such meaningful conversations.\u201d<\/p>\n

Naveen Bharadwaj, the CEO of Trescon, expressed, \u201cduring our research in preparation for this summit, our community of CX leaders highlighted a pressing demand for innovative solutions and services, that shaped our strategic priorities and focus for this event\u2019s agenda. We are committed to advancing our community\u2019s objectives by fostering effective deal flow between vendors and key decision-makers. Through intelligent and strategic collaborations, we aim to support our ecosystem in achieving their goals.\u201d<\/p>\n

The event culminated in the prestigious Top 100 CX Leaders Awards and Top 30 Marketing Leader Awards ceremony, honouring the top leaders and marketers for their exceptional contributions to innovation and excellence.<\/p>\n

The World CX Summit has become an essential platform for knowledge exchange, collaboration, and business growth within the CX community. Through focused discussions on conversational AI and MarTech, the summit explored practical strategies for implementing these solutions and shaping the digital future in India\u2019s technological landscape.<\/p>\n

The 11th edition of the World CX Summit was brought to you by:<\/strong><\/p>\n

\u2013 Lead Partner: IBM<\/p>\n

\u2013 Platinum Partner: Exotel<\/p>\n

\u2013 Gold Partner: Kore.ai;<\/p>\n

OneXtel \u2013 Bronze Partners:<\/p>\n

Limechat \u2013 Awards Partner: Gupshup<\/p>\n

About Trescon<\/strong><\/p>\n

Trescon is a pioneering force in the global business events and services sector, driving the adoption of emerging technologies while promoting sustainability and inclusive leadership. With a deep understanding of the realities and requirements of the growth markets we operate in \u2013 we strive to deliver innovative and high-quality business platforms for our clients. For more information about Trescon, visit: www.tresconglobal.com<\/p>\n

For media inquiries and further information, please contact:<\/strong><\/p>\n

Vishal S S<\/p>\n

Media, PR and Corporate Communications Executive<\/p>\n

Trescon Email: vishals@tresconglobal.com<\/a><\/p>\n

Mobile: +91-7358680951<\/p>\n<\/div>\n<\/div>\n

\nThe Post Advancing customer experience solutions at World CX Summit and Awards\t<\/a> first appeared on ZEX PR Wire<\/a> <\/p>\n<\/div>\n

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Mumbai, India, 5th June 2024, ZEX PR WIRE,\u00a0The 11th global edition of the World CX Summit and Awards, an event by Trescon, drew to a close at the Leela, Mumbai on 22nd May 2024. The event was attended by over 200+ CX experts participating in a day filled with insightful discussions focusing on solutions and […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":{"0":"post-9761","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-news"},"_links":{"self":[{"href":"https:\/\/seoulchronicle.com\/wp-json\/wp\/v2\/posts\/9761"}],"collection":[{"href":"https:\/\/seoulchronicle.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/seoulchronicle.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/seoulchronicle.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/seoulchronicle.com\/wp-json\/wp\/v2\/comments?post=9761"}],"version-history":[{"count":0,"href":"https:\/\/seoulchronicle.com\/wp-json\/wp\/v2\/posts\/9761\/revisions"}],"wp:attachment":[{"href":"https:\/\/seoulchronicle.com\/wp-json\/wp\/v2\/media?parent=9761"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/seoulchronicle.com\/wp-json\/wp\/v2\/categories?post=9761"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/seoulchronicle.com\/wp-json\/wp\/v2\/tags?post=9761"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}